RLD Group City of Tualatin Supervisor Development
Building Supervisor Capability Across the City
How the City of Tualatin brought supervisors together across departments to strengthen accountability, connection, and sustainable leadership under pressure.
Conversations Worth Having®: Practical Tools to Supervise, Connect, and Navigate Change
24 supervisors | In person | Cross-department
The Opportunity
Equipping supervisors to lead people, priorities, and change
City of Tualatin supervisors lead across different functions, teams, and operating environments. Some lead union-represented employees, and others lead non-union teams, yet all shape trust, accountability, performance, and the employee experience through everyday conversations.
The City wanted to:
• Bring supervisors together as a broader leadership community
• Strengthen accountability while continuing to provide support
• Build confidence for difficult and important conversations
• Help supervisors manage pressure and recognize their own state
• Support sustainable leadership and burnout prevention
“Getting in the same room with supervisors from around the city and hearing their experiences. Also,
Sherilyn Lombos
City Manager
Designed with the City, grounded in supervisors’ real work
RLD Group partnered with the City through a collaborative process designed to build capability, capture insights, and support lasting application.
Discovery → Co-creation → Workshop → Feedback → Strategic Debrief → Sustain & Grow
Stakeholder input informed a customized, interactive workshop. Participant feedback and a strategic debrief helped the City and RLD Group identify the impact, opportunities, and next steps.
Practical, relevant, and actionable
100% Valuable
92% Actionable
100% Valuable
100% Relevant
92% Actionable
100% Valuable
92% Actionable
92% Actionable
92% Actionable
92% Engaging
100% Interested in more
92% Actionable
100% Interested in more
100% Interested in more
100% Interested in more
“Clear, useful, great take away, relevant and fun!”
Bates Russell, Director of Information Services
From insight to everyday leadership
The experience gave supervisors a shared way to notice their own state, ask better questions, and approach accountability conversations with greater intention. These practices also support more sustainable leadership under pressure.
“Tools provided help remind us as supervisors to be present for staff, and how to show up engaged and as our best self.”
Stacy Ruthrauff, Human Resources Director
One experience
A foundation for what comes next.
The workshop established shared language, strengthened cross-department connections, and revealed strong interest in continued development. The City is planning additional workshop experiences and is exploring individual or group coaching for selected leaders.
This reflects a sustained investment in supervisor capability, not a one-time training event.
Ready to strengthen supervisor capability?
Bring us your priorities. We’ll help shape the next step.
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