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This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://rldgroupllc.com and
https://rldgroupllc.coachesconsole.com and https://LisaDuerre.com.
RLDGroupLLC.com, RLDGROUPLLC.coachesconsole.com and LisaDuerre.com are owned and operated by RLD Group LLC and the Privacy terms detailed below cover both RLD Group and LisaDuerre.com
Our website is not intended for children or persons under 18 years of age. No one under age 18 may provide any personal information to or on the website. We do not knowingly collect personal information from children. If you are under 18, do not use this website or provide any information on this website or on or through any of its features/register on the website, make any purchases through the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us using the information provided below.
RLD Group, LLC is the data collector. The details provided below identify how we collect, store, secure, and share the data of website visitors (hereinafter "Users").
Full name of legal entity: RLD Group, LLC
Email address: firstname.lastname@example.org
Postal address: 4125 Hopyard Road Suite 225 Pleasanton, CA 94588
Phone number: 408 915-7537
TYPES OF PERSONAL INFORMATION WE COLLECT ABOUT YOU
Personally Identifiable Information means any information capable of identifying an individual. It does not include anonymized data.
We may process the following categories of Personally Identifiable Information about you:
I. Log and Analytics
As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our website and services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information.
We collect analytics information when you use the website to help us improve the website and the services we provide. We may also share anonymous data about your actions on our website with third-party service providers of analytics services.
II. Cookies and Other Tracking Technologies
Web beacons, tags and scripts may be used on our Websites or in email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Websites, understanding usage and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.
III. Google.com Analytics
We use Google Analytics Advertiser Features to optimize our business. Advertiser features include:
By enabling these Google Analytics Display features, we are required to notify our website visitors by disclosing the use of these features and that we and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to gather data about your activities on our website. Among other uses, this allows us to contact you if you begin to fill out our check-out form but abandon it before completion, with an email reminding you to complete your order. The “Remarketing” feature allows us to reach people who previously visited our website and match the right audience with the right advertising message.
The following information may be automatically collected by Google Analytics while you are on our websites:
IV. Information that you Provide
We collect information you send us through various channels of communications such as: website forms, social media pages, email, text, and website plugins.
If you request to receive information or contact us by signing up through our website forms you will be required to provide information such as your name, email and phone number.
If you purchase a product or service from us, we request certain personal information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as debit or credit card information and expiration date).
We use this information for billing purposes, to fill your orders and to keep records of such transactions. If we have trouble processing an order, we will use this information to contact you.
We use third party providers to assist us in processing your purchases. These include PayPal. We recommend that you refer to PayPal’s website to view their current privacy information. With these third party providers, we may collect the following types of data in order to process your transaction:
V. Social Media
RLD Group LLC uses multiple social media platforms (including, but not limited to Facebook, LinkedIn, and YouTube) to connect with Users, market and provide services, and monitor its marketing efforts.
From time to time, we may participate in community engagement on those platforms by commenting on posts, posting content, responding to messages, blogging, podcasting, conduct live video sessions, posting prerecorded video sessions, and other forms of electronic communication.
We make efforts to engage on these platforms that follow each platform's rules of use including privacy terms.
We may also advertise on one or more of these platforms.
We reserve the right to add other social media platforms at any time that in our sole discretion meets the goals of our marketing plan and values of the RLD Group, LLC.
As advertisers on Facebook and through our Facebook page, we (not Facebook) may collect content or information from a Facebook user and such information may be used in the same manner specified in this Policy. You consent to our collection of such information.
We abide by Facebook’s Data Use Restrictions which can be found on their website.
We do not transfer any Facebook advertising data (including anonymous, aggregate, or derived data) to any ad network, ad exchange, data broker or other advertising or monetization related service.
Facebook may collect the following data:
We abide by LinkedIn’s Professional Community Policies (“PCPs”) which can be found on their website.
We abide by YouTube’s Terms of Service, which can be found on their website.
YouTube may collect the following data:
WHAT WE DO WITH YOUR INFORMATION
We may use the information we collect about you (including personal information, to the extent applicable) for a variety of purposes, including to:
(a) provide, operate, maintain, improve, and promote our products and services;
(b) enable you to access and use our services;
(c) process and complete transactions, and send you related information, including purchase confirmations and invoices;
(d) send transactional messages, including responses to your comments, questions, and requests; provide customer service, support and administrative messages;
(e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners.
(f) monitor and analyze trends, usage, and activities in connection with the website and Services and for marketing or advertising purposes;
(g) investigate and prevent fraudulent transactions, unauthorized access to our services, and other illegal activities;
(h) personalize the website and services, including by providing features or advertisements that match your interests and preferences; and
(i) for other purposes for which we obtain your consent.
(j) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity;
(k) prosecute those responsible for any of the above described activity;
(l) debug, repair errors that impair functionality;
(m) exercise free speech, ensure the right of another customer to exercise his or her right of free speech, or exercise another right provided for by law;
(n) comply with any and all state, national or international laws as may be applicable.
You can opt-out of receiving marketing communications from us by contacting us at email@example.com or following the unsubscribe instructions included in our marketing communications.
DISCLOSURES OF YOUR PERSONAL INFORMATION
As a general rule, we will not share, sell, rent or trade your data with third parties without your permission. However, there are some important exceptions to this rule that are described in the following paragraphs.
We may, in our sole discretion, provide information about you as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process for purposes of fraud investigations, alleged intellectual property infringement, or any other suspected illegal activity or matters that may expose us to legal liability.
We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our website, application development, backup, storage, payment processing, analytics and other services for us as described above.
These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for any other purpose than in connection with the services they provide to us.
If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information will likely be among the assets transferred.
HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
When you enter sensitive information (such as a debit or credit card number) on order forms that are hosted by our PCI compliant third-party service providers, the transmission of that information is encrypted using secure socket layer technology (SSL).
ADDITIONAL RIGHTS FOR EEA AND CERTAIN OTHER TERRITORIES:
If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, including:
If you would like to exercise such rights, please contact us at firstname.lastname@example.org. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. A list of contact details for the EU data protection authorities is available here.
LEGAL BASIS FOR PROCESSING (EEA ONLY)
If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where:
(a) we have your consent to do so,
(b) where we need the personal information to perform a contract with you (e.g. to deliver the Services you have requested), or
(c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.
Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on your consent before its withdrawal.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our (or a third party’s) legitimate interests which are not already described in this notice, we will make clear to you at the relevant time what those legitimate interests are.
If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at email@example.com.
RESIDENTS OF CALIFORNIA HAVE SPECIFIC RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT ("CCPA").
Under CCPA, you have the right to:
a. Know the categories of personal information we have collected about you, the categories of sources from which the personal information is collected, our business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share personal information, and the specific pieces of personal information we have collected about you;
b. Know the categories of personal information about you that we sell or disclose to a third party for a business purpose;
c. Opt out of the sale or disclosure of your personal information. If you exercise your right to opt-out of the sale or disclosure of your personal information, we will refrain from selling or disclosing your personal information, unless you subsequently provide express authorization for the sale of your personal information;
d. Deletion of your personal information upon your request subject to certain circumstances as described herein;
e. Not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things deny goods or services to you, charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties, provide a different level or quality of goods or services to you, or suggest that you will receive a different price or rate for goods or services or a different level or quality or services. Please note that we may charge a different price or provide a different level or quality of goods or services to you if that difference is reasonably related to the value provided to us by your personal information.
Under CCPA, we are not required to retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained; re-identify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or provide the personal information to you more than twice in a 12-month period.
LINKS TO OTHER SITES
Our website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our website and to read the privacy policies of each and every website that collects personal information.
This Policy applies only to information collected by our website.
We may update this Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. This Policy was last updated in March 2022.
Any dispute, claim or controversy arising out of or relating to your use of this website including the determination of the scope or applicability of this policy to arbitrate, shall be determined by arbitration in Contra Costa County, California or a place mutually agreed upon by the parties before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those Rules. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
Any questions or concerns about this policy should be brought to our attention by sending an email to firstname.lastname@example.org and providing us with information relating to your concern.