Privacy POLICY

This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://rldgroupllc.com and
https://rldgroupllc.coachesconsole.com and https://LisaDuerre.com.  

RLDGroupLLC.com, RLDGROUPLLC.coachesconsole.com and LisaDuerre.com are owned and operated by RLD Group LLC and the Privacy terms detailed below cover both RLD Group and LisaDuerre.com 

Please read this Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

By using this website, you indicate your acceptance of all terms of this Privacy Policy. If you do not agree to this policy, please do not use our websites. Your continued use of any RLD Group, LLC website following the posting of changes to these terms indicates your acceptance of those changes.

Our website is not intended for children or persons under 18 years of age. No one under age 18 may provide any personal information to or on the website. We do not knowingly collect personal information from children. If you are under 18, do not use this website or provide any information on this website or on or through any of its features/register on the website, make any purchases through the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us using the information provided below. 

RLD Group, LLC is the data collector. The details provided below identify how we collect, store, secure, and share the data of website visitors (hereinafter "Users"). 

Contact Details

Full name of legal entity: RLD Group, LLC

Email address: lisa@rldgroupllc.com
Postal address: 4125 Hopyard Road Suite 225 Pleasanton, CA 94588

Phone number: 408 915-7537    

TYPES OF PERSONAL INFORMATION WE COLLECT ABOUT YOU

Personally Identifiable Information means any information capable of identifying an individual. It does not include anonymized data.

We may process the following categories of Personally Identifiable Information about you:

I. Log and Analytics
 

As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our website and services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information.
 

We collect analytics information when you use the website to help us improve the website and the services we provide. We may also share anonymous data about your actions on our website with third-party service providers of analytics services. 

II. Cookies and Other Tracking Technologies
 

We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our website, and other information regarding your interactions with our website.

We use cookies to provide you the ability to purchase and securely access our products and services. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We partner with third parties to either display advertising on the website or to manage our advertising on other sites. Our third-party partners may also use technologies such as cookies to gather information about your activities on our website and other sites in order to suggest advertisements based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union you may opt-in the use of cookies, by clicking here).

Web beacons, tags and scripts may be used on our Websites or in email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Websites, understanding usage and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.

III. Google.com Analytics 

We use Google Analytics Advertiser Features to optimize our business. Advertiser features include:

• Remarketing with Google Analytics 
• Google Display Network Impression Reporting 
• DoubleClick Platform Integrations
• Google Analytics Demographics and Interest Reporting

By enabling these Google Analytics Display features, we are required to notify our website visitors by disclosing the use of these features and that we and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to gather data about your activities on our website.  Among other uses, this allows us to contact you if you begin to fill out our check-out form but abandon it before completion, with an email reminding you to complete your order.  The “Remarketing” feature allows us to reach people who previously visited our website and match the right audience with the right advertising message.

You can opt out of Google’s use of cookies by visiting Google’s ad settings, and you may opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

The following information may be automatically collected by Google Analytics while you are on our websites:

• Age
• App store and version
• Country 
• Device brand, category, model
• First open time 
• Gender
• Interests 
• Language
• Operating system version 
• Session duration

IV. Information that you Provide 

We collect information you send us through various channels of communications such as: website forms, social media pages, email, text, and website plugins.
 

If you request to receive information or contact us by signing up through our website forms you will be required to provide information such as your name, email and phone number.

If you purchase a product or service from us, we request certain personal information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as debit or credit card information and expiration date). 

We use this information for billing purposes, to fill your orders and to keep records of such transactions. If we have trouble processing an order, we will use this information to contact you.

We use third party providers to assist us in processing your purchases. These include PayPal. We recommend that you refer to PayPal’s website to view their current privacy information. With these third party providers, we may collect the following types of data in order to process your transaction:

• Name
• Address
• Telephone number
• Email
• IP address
• Bank account and routing numbers
• Credit and debit card information 
• Purchasing history 
• Geolocation data 
• Call records when you speak to customer service
• Photographs and profile pictures if you provide such in your online account

V. Social Media 

RLD Group LLC uses multiple social media platforms (including, but not limited to Facebook, LinkedIn, and YouTube) to connect with Users, market and provide services, and monitor its marketing efforts. 

From time to time, we may participate in community engagement on those platforms by commenting on posts, posting content, responding to messages, blogging, podcasting, conduct live video sessions, posting prerecorded video sessions, and other forms of electronic communication. 

We make efforts to engage on these platforms that follow each platform's rules of use including privacy terms. 

We may also advertise on one or more of these platforms. 

We reserve the right to add other social media platforms at any time that in our sole discretion meets the goals of our marketing plan and values of the RLD Group, LLC. 

For more information on the data collected by these social media platforms, please see below and visit each platform’s privacy policy on their individual website. 

Facebook.com 

As advertisers on Facebook and through our Facebook page, we (not Facebook) may collect content or information from a Facebook user and such information may be used in the same manner specified in this Policy. You consent to our collection of such information.

We abide by Facebook’s Data Use Restrictions which can be found on their website.

• Any ad data collected, received or derived from our Facebook ads (“Facebook advertising data”) is only shared with someone acting on our behalf, such as our service provider. We are responsible for ensuring that our service providers protect any Facebook advertising data, or any other information obtained from us, limit our use of all of that information, and keep it confidential and secure.
• We do not use Facebook advertising data for any purpose (including retargeting, commingling data across multiple advertisers’ campaigns, or allowing piggybacking or redirecting with tags), except on an aggregate and anonymous basis (unless authorized by Facebook) and only to assess the performance and effectiveness of our Facebook advertising campaigns.
• We do not use Facebook advertising data, including the targeting criteria for a Facebook ad, to build, append to, edit, influence, or augment user profiles, including profiles associated with any mobile device identifier or other unique identifier that identifies any particular user, browser, computer or device.

We do not transfer any Facebook advertising data (including anonymous, aggregate, or derived data) to any ad network, ad exchange, data broker or other advertising or monetization related service.

Facebook may collect the following data: 

• Content you create such as posts, photographs, comments, hashtags used, groups you participate in, and pages you create. 
• Information you provide to Facebook in establishing and/or revising your profile and account such as birthday, telephone number, school history, etc. 
• Usage information such as the time, frequency and duration of your activities. 
• Information about transactions and purchases made through the platform including debit or credit card information, shipping and billing information, and your name. 
• Device information such as operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names, plugins, behaviors while using the platform, device identification information, Bluetooth signals, wifi connections, and geographic location data, time zone, mobile number, mobile operator, advertisements viewed and clicked on, and more. 

LinkedIn.com 

We abide by LinkedIn’s Professional Community Policies (“PCPs”) which can be found on their website. 

• We act responsibility so as not to violate the PCPs and will report violations to LinkedIn. 
• We provide truthful and professional information.
• We take care in providing or sharing content that does not infringe on the rights of others including, but not limited to, intellectual property violations. 
• We take care to comply with all applicable laws. 
• LinkedIn may collect the following data: 
• Profile and registration information such as name, work history, age, geographic location data, password, and email address.
• Photographs used for profiles.
• Content you create such as posts, photographs, comments, hashtags used, groups you participate in, and groups you create. 
• Usage information such as the time, frequency and duration of your activities. 
• Your contacts and address book and calendar information when you sync your contacts or calendar with the platform. 
• Device information such as operating system, software versions, behaviors while using the platform, device identification information, Bluetooth signals, wifi connections, and geographic location data, time zone, and mobile operator.

YouTube.com 

We abide by YouTube’s Terms of Service, which can be found on their website. 

• We take care in providing or sharing content that does not infringe on the rights of others including, but not limited to, intellectual property violations. 
• We act responsibility so as not to violate the Terms of Service and will report violations to YouTube. 
• We provide truthful and professional information.
• We take care to comply with all applicable laws. 

YouTube may collect the following data:

• Information you provide in establishing a profile such as photograph, password, telephone number, and email address. 
• Device information such as operating system, software versions, behaviors while using the platform, device identification information, Bluetooth signals, wifi connections, and geographic location data, time zone, mobile operator, browser used, browser settings, app information, crash reports, IP addresses, and browsing history.
• Information about your activity including terms you search, videos you watch, views and interactions with content and ads, voice and audio when you use those features, purchase history, people or pages with whom you communicate, and activity on third party websites and apps.

WHAT WE DO WITH YOUR INFORMATION

We may use the information we collect about you (including personal information, to the extent applicable) for a variety of purposes, including to:

(a) provide, operate, maintain, improve, and promote our products and services;

(b) enable you to access and use our services;

(c) process and complete transactions, and send you related information, including purchase confirmations and invoices;

(d) send transactional messages, including responses to your comments, questions, and requests; provide customer service, support and administrative messages;

(e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners.

(f) monitor and analyze trends, usage, and activities in connection with the website and Services and for marketing or advertising purposes;
(g) investigate and prevent fraudulent transactions, unauthorized access to our services, and other illegal activities;
(h) personalize the website and services, including by providing features or advertisements that match your interests and preferences; and
(i) for other purposes for which we obtain your consent.

(j) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; 

(k) prosecute those responsible for any of the above described activity; 

(l) debug, repair errors that impair functionality;

(m) exercise free speech, ensure the right of another customer to exercise his or her right of free speech, or exercise another right provided for by law; 

(n) comply with any and all state, national or international laws as may be applicable. 

We may disclose personal information that we collect, or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of RLD Group LLC's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by RLD Group LLC about our website users is among the assets transferred.
• To third parties to market their products or services to you if you have not opted out of these disclosures. To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use. 

You can opt-out of receiving marketing communications from us by contacting us at lisa@rldgroupllc.com or following the unsubscribe instructions included in our marketing communications.

DISCLOSURES OF YOUR PERSONAL INFORMATION

As a general rule, we will not share, sell, rent or trade your data with third parties without your permission. However, there are some important exceptions to this rule that are described in the following paragraphs.

We may, in our sole discretion, provide information about you as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process for purposes of fraud investigations, alleged intellectual property infringement, or any other suspected illegal activity or matters that may expose us to legal liability.

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our website, application development, backup, storage, payment processing, analytics and other services for us as described above.

These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for any other purpose than in connection with the services they provide to us.

If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information will likely be among the assets transferred. 

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

INTERNATIONAL TRANSFERS 

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

• Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
• Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
• We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
• If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

DATA SECURITY 

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
 

When you enter sensitive information (such as a debit or credit card number) on order forms that are hosted by our PCI compliant third-party service providers, the transmission of that information is encrypted using secure socket layer technology (SSL). 

ADDITIONAL RIGHTS FOR EEA AND CERTAIN OTHER TERRITORIES:

If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, including:

• Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
• Right to object to processing: You may have the right to request that we stop processing your personal information and/or to stop sending you marketing communications.
• Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is inaccurate or unlawfully held).
• Right to data portability: In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.

If you would like to exercise such rights, please contact us at lisa@rldgroupllc.com. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. A list of contact details for the EU data protection authorities is available here.

LEGAL BASIS FOR PROCESSING (EEA ONLY)

If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where:

(a) we have your consent to do so,
(b) where we need the personal information to perform a contract with you (e.g. to deliver the Services you have requested), or
(c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.

Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on your consent before its withdrawal.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our (or a third party’s) legitimate interests which are not already described in this notice, we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at lisa@rldgroupllc.com.

RESIDENTS OF CALIFORNIA HAVE SPECIFIC RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT ("CCPA"). 

Under CCPA, you have the right to: 

a. Know the categories of personal information we have collected about you, the categories of sources from which the personal information is collected, our business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share personal information, and the specific pieces of personal information we have collected about you; 

b. Know the categories of personal information about you that we sell or disclose to a third party for a business purpose; 

c. Opt out of the sale or disclosure of your personal information. If you exercise your right to opt-out of the sale or disclosure of your personal information, we will refrain from selling or disclosing your personal information, unless you subsequently provide express authorization for the sale of your personal information;

d. Deletion of your personal information upon your request subject to certain circumstances as described herein; 

e. Not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things deny goods or services to you, charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties, provide a different level or quality of goods or services to you, or suggest that you will receive a different price or rate for goods or services or a different level or quality or services. Please note that we may charge a different price or provide a different level or quality of goods or services to you if that difference is reasonably related to the value provided to us by your personal information. 

Under CCPA, we are not required to retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained; re-identify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or provide the personal information to you more than twice in a 12-month period.

LINKS TO OTHER SITES

Our website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our website and to read the privacy policies of each and every website that collects personal information.

This Policy applies only to information collected by our website.

POLICY CHANGES

We may update this Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. This Policy was last updated in March 2022. 

Any dispute, claim or controversy arising out of or relating to your use of this website including the determination of the scope or applicability of this policy to arbitrate, shall be determined by arbitration in Contra Costa County, California or a place mutually agreed upon by the parties before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those Rules. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
 

Any questions or concerns about this policy should be brought to our attention by sending an email to lisa@rldgroupllc.com and providing us with information relating to your concern.