Four practical conversation practices to align the human and organizational sides of AI adoption.
AI is changing how work gets done, how decisions are made, and how organizations create value. Yet access to AI alone does not create clarity, trust, shared learning, or responsible action.
CONVERSATIONS WORTH HAVING®: The Human Accelerator for Artificial Intelligence is a practical QuickStart Guide that helps leaders and managers surface assumptions, strengthen collaboration, improve AI-related decisions, and move from scattered activity toward clearer action.
Published by the CWH Institute and co-authored by Toni Racco Benner, Lisa Duerre, Jackie Stavros, Cheri Torres, and Alenka Žnidarsič.

Turning AI investment into meaningful adoption and business value requires human and organizational alignment.
The QuickStart Guide brings together insights from RLD Group’s applied research with the tools and framework of Conversations Worth Having®. It offers four practical conversation practices to help leaders and managers surface assumptions, strengthen trust and collaboration, and clarify how people will learn, adapt, and use AI responsibly.
No AI expertise is required. Start with a better conversation.

“AI doesn’t create alignment. It amplifies whatever leadership system already exists.
When leaders strengthen the quality of conversations, they strengthen trust, reduce fragmentation, and create the conditions for AI to generate top-line opportunity and bottom-line impact.”
— Lisa Duerre
CEO & Co-Founder, RLD Group
AI Leadership Alignment & Leadership Systems Strategist

“Engineering teaches us that systems produce the outcomes they are designed to produce. AI is no different.
Organizations need more than better AI conversations; they need better leadership conversations about AI.
When leaders intentionally design how people collaborate, question assumptions, and learn together, they create the conditions
“Engineering teaches us that systems produce the outcomes they are designed to produce. AI is no different.
Organizations need more than better AI conversations; they need better leadership conversations about AI.
When leaders intentionally design how people collaborate, question assumptions, and learn together, they create the conditions for trustworthy, repeatable outcomes.”
— Alenka Žnidaršič, PhD
AI Engineer, Applied AI Leadership Alignment Research Team Member, and Co-Author
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